Get help with the ebtEDGE app

Having trouble logging in, linking your card, or seeing your balance? Tell us what’s happening and our support team will get back to you by email.

Some issues are handled by your state

For these, call the customer service number on the back of your EBT card. It’s the fastest way to get them fixed.

Lost or stolen cardReport it right away so your benefits can be protected.
Missing or late benefitsYour state agency issues benefits and can check deposit dates.
Eligibility or case questionsYour caseworker or state office can help with your case.

Keep your card safe. Never share your full card number or PIN. ebtEDGE support will never ask for them.

Fields marked * are required.

About you

Name *

Email *

ebtEDGE username *The name you use to sign in. Not your card number.

PhoneOptional, if you'd like a call back.

Date of birth *

MonthDayYear

Helps our team find your account.

Your state *

What's going on

What do you need help with? *

What are you using? *

Phone model and software versionOptional. On Android, for example: Galaxy S23, Android 15.

When did this start?

Tell us what happened *

ScreenshotOptional. Photos, screenshots, or PDFs up to 5 MB. A screenshot of the error helps a lot. Cover your card number before sending.